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FAQ

GENERAL INFORMATION



Is a Wi-Fi network available?
Yes, the Wi-Fi connection is free of charge and available in all the rooms.

Is there a lift?
Yes, there is a lift and it provides easy access to all the rooms, except for the Suite with Terrace located on the top floor, which can only be reached via a staircase.

Are pets allowed?
No, we're sorry, but pets are not allowed.

Is a breakfast service available?
Yes, we offer a breakfast service by booking from 8 am to 11 am.

During which periods is the hotel open?
We are open all year round.

 

THINGS TO KNOW BEFORE ARRIVAL



What time is check-in?
Check-in is available from 2.30 pm to midnight. After midnight, our Reception is no longer active, but we will send you an email with the code to access the hotel and a member of staff will meet you for further assistance.

What time is check-out?
Your room needs to be vacated by 11 am.

Can I arrive at the hotel before the scheduled check-in time?
Yes, but please let us know during booking or on the day before your arrival. You will be able to leave your luggage in the storage area free of charge until the scheduled check-in time.

Where can I park my car?
The most convenient car parks are at Tronchetto or in Piazzale Roma. For information, go to the website: www.veniceparking.it

Do you have a shuttle service that will take me from the airport/station to your hotel?
Yes, we use a handy third party transfer service that can take you from the airport or the station to our hotel.  Otherwise, you can reach us using public transport or a private taxi. For further information, visit our dedicated page: HOW TO REACH US.

How do I enter the hotel?
Will someone be there to receive me? Reception is active from 6 am to midnight. A couple of days before your arrival, you will receive an email with the code for opening the main entrance door of the building. The code will be active from 2.30 pm on the day of check-in to 11 am on the day of check-out. During your stay, you will therefore be able to enter the hotel freely even outside our staff’s service hours. We ask that you please advise us, in any case, of your estimated time of arrival so that our staff can be present to welcome you upon your arrival.

Can I leave my luggage in the storage area after check-out?
Certainly. We offer all our guests a free luggage storage service after check-out. The luggage can be collected by 8 pm on the day of check-out.

Is there a reception at Palazzina Fortuny?
Palazzina Fortuny does have a reception service. Our staff will welcome you for check-in until midnight. If you plan to arrive late at night, you can get into your room by using the access code that will be sent to you by email or smartphone a few days before your arrival. Our staff will come to meet you to welcome you and check you in as soon as they are available. During your stay, if there are no members of staff present in the hotel, you can contact them by telephone at the following number: +39 041 8227473. 

 

ROOMS


What amenities are provided in the rooms?
All rooms are equipped with air conditioning or heating, Wi-Fi, Smart TV, minibar, complimentary toiletries, hairdryer, iron and ironing board (on request), cot (on request).

Do you have rooms with a bathtub?
Yes, our Queen, King Double, Deluxe Double and King Deluxe rooms have a bathtub, while the family Suite and the Suite with terrace have a shower.

Are there cots and children’s beds?
Yes, cots for children up to 3 years of age are available free of charge upon request. How often are the rooms cleaned? The rooms are tidied up every day.

Do you have rooms accessible for people with disabilities?
No, unfortunately our hotel is not equipped to accommodate disabled guests.

Do you have rooms for smokers?
No, there are no rooms available for smokers.

 

BOOKINGS AND PAYMENTS



Why did I book a refundable room but have been charged the cost of the stay?
If the booking is refundable, we do not charge anything: we just pre-authorise the booking amount. In case of cancellation within the allowed deadline, the pre-authorisation will be cancelled.

What are your cancellation policies?
Cancellation is free up to 7 days before scheduled arrival (or according to the chosen rate). Beyond this deadline, in the event of cancellation or no show, we apply a penalty corresponding to the full amount of the stay booked. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, CartaSi) and cash cards, as well as cash and advance bank transfers.

What happens if I cancel my booking after the allowed deadline?
In this case, the full amount of the stay will be charged.

If I pay for my stay once I am at the hotel, why do I have to enter my credit card details when booking?
When booking online, we will request a pre-authorisation for your credit card (freezing of the amount). We only need this pre-authorisation in order to guarantee the booking: you will not be charged anything before your stay. In the event of cancellation, within the established deadline, the pre-authorisation will be cancelled.

As a confirmation, what kind of deposit do you ask for?
During booking, we must always ask for your credit card number and its expiry date, but only as a guarantee. We will not withdraw any amounts until your moment of departure, except in cases of no-show or early departure. We reserve the right to check the validity of your credit card with a pre-authorization request for the booking amount. In case there are errors, missing or invalid information, we will not consider the booking valid. Alternatively, in order to confirm the booking, we will request advance payment of the entire amount, to be paid by bank transfer.

What is the amount of the tourist tax?
The tourist tax is 4.00 euro per person per day. It must be paid at check-in.

For any other questions that are not answered on this page, please contact us. We will be happy to assist you.