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FAQ

GENERAL INFORMATION

Is there a reception service available?
Yes, the reception desk is open 24/7.

Is there a Wi-Fi network available?
Yes, the Wi-Fi connection is free of charge and available in all the rooms and common areas.

Is there a lift?
Yes, there is a lift, allowing easy access to all the rooms.

Are pets allowed?
Yes, with the payment of a fee. Previous reservation is required.

Does the Hotel Canon d’Oro have a breakfast service?
Yes, the Hotel Canon d’Oro offers breakfast between 6:30 and 11:00.

Do the rooms have a minibar?
Yes, the rooms have a minibar and guests pay for what they consume.

Is there a restaurant at the hotel?
We do not have a restaurant at this moment.

Is there a car park?
Yes, there is a car park, with the payment of a fee. Previous reservation is required.
Ricarica auto elettrica a pagamento. Free recharging station for electric cars.

During which periods is the hotel open?
Open all year round.

 


WHAT YOU NEED TO KNOW BEFORE YOU ARRIVE

What is the check-in time?
CHECK-IN is always available from 14:00 onwards.

What time is check-out?
Your room needs to be vacated by 12:00.

Can I arrive at the hotel before the scheduled check-in time?
Yes, but please let us know on the day before your arrival. You will be able to leave your luggage in the storage area free of charge until the scheduled check-in time.

Do you have a shuttle service that will take me from the airport/station to your hotel?
We don’t have a private shuttle service. You can reach us using public transport or a private taxi. For further information, see our “How to reach us” page.

How do I enter the hotel? Will someone be there to receive me?
The reception desk is open 24/7 and you will always find a member of our staff available if you need us.

Can I leave my luggage in the storage area after check-out?
Certainly. We offer all our guests a free luggage storage service after check-out. Luggage must be collected at the time agreed upon at the time of departure.

 


ROOMS

What amenities are provided in the rooms?
All rooms and apartments have autonomous A/C units, free and fast Wi-Fi, satellite TV, minibar, safe, courtesy toiletry sets, slippers, and bathrobes.

Do you have rooms with a bathtub?
Yes, upon request.

Are cots available?
Yes, cots for children up to 2 years of age are available upon request, with the payment of a fee

Do you have rooms accessible for people with disabilities?
Yes, our hotel is equipped to accommodate guests with disabilities.

Do you have rooms for smokers?
No, there are no rooms available for smokers. Smoking is only allowed outside the hotel, in the private garden or at the bar terrace.
 

 


BOOKING AND PAYMENT

Why did I book a refundable room but have been charged the cost of the stay?
If the booking is refundable, we do not charge anything: we just pre-authorise the booking amount. In case of cancellation within the allowed deadline, the pre-authorisation will be cancelled.

What are your cancellation policies?
The cancellation policies can be viewed during booking on our website or on our other online channels.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, CartaSi, American Express), POS and cash cards, as well as cash and advance bank transfers.

What happens if I cancel my booking after the allowed deadline?
When booking online, we will request a pre-authorisation for your credit card (freezing of the amount). We only need this pre-authorisation in order to guarantee the booking: you will not be charged anything before your stay. In the event of cancellation, within the established deadline, the pre-authorisation will be cancelled.

As a confirmation, what kind of deposit do you ask for?
During booking, we must always ask for your credit card number and its expiry date, but only as a guarantee. We will not withdraw any amounts until your moment of departure, except in cases of no-show or early departure. We reserve the right to check the validity of your credit card with a pre-authorization request for the booking amount. In case there are errors, missing or invalid information, we will not consider the booking valid. Alternatively, in order to confirm the booking, we will request advance payment of the entire amount, to be paid by bank transfer.

What is the amount of the tourist tax?
The tourist tax amounts to € 1.80 per person per day. Guests under 14 years old do not pay tourist taxes.